Lexus Perfection

If American Automakers would suck up their pride and learn a thing or two about a thing or two from Lexus, they might just survive. And Lexus takes their perfection beyond manufacturing. Lexus' customer service is one of the best I have had the pleasure to experience first hand. Maybe I am a little biased so check out the article below about Lexus' ""Relentless Pursuit of Perfection."

"...Lexus has taken perfection to an obsession. The workers are trained and retrained and re-retrained to focus on perfection. And we're not talking about the way a Formula 1 team might rehearse pitstops. We are talking about stuff like building finger strength with special plastic webbing trainers, arranging lip-gloss containers "to develop an eye for tints and color," developing a feel for five instead of six bolts in the hand, learning the sound of a properly torqued bolt." Read the full article.